Terms & Conditions

In requesting your dog(s) be accepted into Buddy Boo Doggy Daycare facility and/or other programs offered by Buddy Boo Doggy Daycare, you understand and agree to the following:


HEALTH & BEHAVIOUR:

  • My dog(s) must be in good general health and I must provide proof of current C5 vaccinations in order for my dog(s) to attend daycare at Buddy Boo Doggy Daycare. C5 certification can be provided by your veterinarian. I must inform Buddy Boo Doggy Daycare if my dog has been infected with any communicable diseases.

  • If my dog(s) requires any medication for any condition, I must supply the medications with specific written dosage instructions.

  • I am aware that Buddy Boo may offer dog treats during training and daycare and I will inform Buddy Boo Daycare staff of any allergies or if you prefer not to let your dogs have any treats due to health reasons.

  • In the event of illness, I authorise Buddy Boo Doggy Daycare staff to take my dog(s) to a partner veterinarian of Buddy Boo Doggy Daycare, if emergency treatment is required. I will pay in full any vet expenses upon collection of my dog(s) from Buddy Boo Doggy Daycare.

  • I must inform Buddy Boo Doggy Daycare of any known behaviour problems that my dog(s) may have, including, but not limited to, excessive barking, dominance, mounting etc. Buddy Boo Doggy Daycare uses safe and harmless corrective methods such as verbal commands and timeout when reprimanding a dog’s behaviour.

  • All dogs at Buddy Boo Doggy Daycare must be neutered or spayed (before/by the age of one year old), well-socialised and friendly to not only other dogs but also people. Any dog found to be aggressive will not be accommodated at Buddy Boo Doggy Daycare. Any behaviour deemed dangerous or inappropriate at Buddy Boo Doggy Daycare may result in my dog(s) removal from the facility.

  • Buddy Boo Doggy Daycare is a cage-free environment that allows dogs to interact and play directly with one another off leash under supervision. Every dog reacts differently and animals, by nature, can be unpredictable and therefore present a certain level of risk. I acknowledge and understand that there are certain risks involved in daycare, including but not limited to injuries to people, property and animal.

  • Buddy Boo Doggy Daycare staff will administer first aid if required to all minor injuries and notify me of said injury when I pick up my dog(s). I accept all reasonable risk of injury to my dog(s) that may occur in normal activities of a dog daycare environment. My dog(s) is cared for at Buddy Boo Doggy Daycare without liability for loss or damage from disease, theft, fire, escape, injury or harm to persons, other dogs, or property. I hereby release Buddy Boo Doggy Daycare from any liability or claim for injury or loss associated with my dog’s attendance and participation at Buddy Boo Doggy Daycare.

  • In case of emergency, I recognise the risks of injury that accompany transport to and from the facility or any other necessary location.

 

PICK-UP AND DROP-OFF

  • Buddy Boo Doggy Daycare operating hours are from 7.30am to 6.30pm. If I do not pick up my dog(s) by 6.30pm there will be a late fee of $1 per minute charged after 6.30pm. If my dog(s) has not been collected by 7.30pm, overnight accommodation will be arranged and I will be responsible for all costs incurred for transport and accommodation ($80 a night).

  • All dogs must approach, enter and leave the facility on a lead at all times.

  • All dogs must be on-lead and kept under control by their owners until handed over to a Buddy Boo Doggy Daycare attendant. All dogs must wear a collar at all times whilst attending day care at Buddy Boo Doggy Daycare.

  • All customers must see Buddy Boo Doggy Daycare staff to check their dogs in on arrival.

DAYCARE BOOKINGS

  • Daycare bookings are not mandatory, but they are highly encouraged.

  • Bookings must be made by submitting requests via email or online no later than 6.30pm the day before the requested booking day to get a confirmed spot.

  • All bookings are subject to acceptance via reply email from Buddy Boo Doggy Daycare:

  • If you have an accepted booking, you are guaranteed a place on the day

 

BOOKING CANCELLATIONS/AMENDMENTS

  • All  booking cancellations and amendments must be submitted online or via email to admin@buddyboo.com.au no later than 24 hours before the booked day.

  • All booking cancellations and amendments are subject to acceptance via reply email from Buddy Boo Doggy Daycare

  • Cancellations and amendments made within 24 hours of the booking date may be subject to a no-show fee

  • The no-show fee is the normal day rate or a draw down on an existing pre-paid pass
     

RECURRING BOOKINGS

  • Customers can book recurring days into the future (e.g. every Tuesday) by sending a request via email. Requests must be made no later than 6.30pm the day before your first recurring day.

  • Recurring bookings are subject to acceptance via reply email from Buddy Boo Doggy Daycare.

  • If you have an accepted recurring booking, you are guaranteed a place on the day

  • If you do not have an recurring accepted booking, you may be turned away on the day

  • Acceptance for the recurrence counts as acceptance for each individual booking.

  • Recurring bookings are subject to the no-show policy – cancellations or amendments to a schedule day or days must be submitted via email at least 24 hours in advance
     

PAYMENT

  • Payment for daycare must be made on or before the day of attendance. Outstanding balances need to be paid before future bookings will be accepted.


GENERAL

  • I acknowledge that all photographic images or digital recordings taken of the facility, dogs, customers and staff, together with their prints and their copyrights therein are the property of Buddy Boo Doggy Daycare. I authorise Buddy Boo Doggy Daycare to reproduce/alter the images, in print or electronic format without compensation to me and I waive the right to approve the finished images

  • When completing the daycare enrolment form, I do so to the best of my knowledge and will notify Buddy Boo Doggy Daycare immediately of any changes to the information I have provided.